Privacy Policy

1. Introduction

Welcome to Intellect AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application.

2. Information We Collect

2.1 Store Information

When you install our application, we collect:

• Store name, domain, and email address
• Store owner information
• Store products, collections, and inventory data
• Order information and customer data
• Store policies and settings

2.2 Customer Data

Through chatbot interactions, we may collect:

• Email addresses provided by customers
• Chat conversation history
• Product browsing and search queries
• Cart and purchase information

2.3 Technical Information

• IP addresses and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our AI chatbot service
• Process customer inquiries and provide product recommendations
• Improve our AI models and service quality
• Generate analytics and insights for store owners
• Send important service updates and notifications
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

4.1 Third-Party Services

We may share data with:

• Chatwoot: For conversation management and customer support features
• OpenAI: For AI-powered responses and natural language processing
• Cloud Service Providers: For hosting and infrastructure (AWS, Azure, etc.)
• Analytics Services: For usage tracking and performance monitoring

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data storage and backup procedures

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Upon app uninstallation, we will delete or anonymize your data within 30 days, except where retention is required by law.

7. GDPR Compliance (EU Users)

If you are located in the European Union, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Oppose processing of your data

8. CCPA Compliance (California Users)

California residents have the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Access their personal information
• Request deletion of personal information
• Opt-out of the sale of personal information (we do not sell data)

9. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze usage patterns, and maintain session information. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our service is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Intellect AI
Email: privacy@gointellectai.com
Website: https://worldwide-government-separation-peace.trycloudflare.com

By using Intellect AI, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.